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\nSocial Proof & Trust: Testimonials and brand partnerships enhanced credibility and comfort during a sensitive time.
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Hypothesis: Placing the testimonials section at the top would increase trust and incentivise the purchase process and increase conversions. Variation A: Payment section displayed at the top of the page. Variation B: Testimonials displayed at the top of the page. Result: Variation B (testimonials first) led to increase in conversion 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Testing Findings Used: Users responded more positively to wording that emphasised the trial rather than the memorial creation. Hypothesis: A more descriptive and action-driven CTA would encourage more sign-ups. Variation A: “Try it free” Variation B: “Create a memorial for free” Result: Variation A (Try it free) performed better in sign-ups.
 Test 2: Homepage Layout Concept Testing Findings Used: Early testing suggested that trust-building elements, such as testimonials, could play a crucial role in influencing purchase decisions. Hypothesis: Placing the testimonials section at the top would increase trust and incentivise the purchase process and increase conversions. Variation A: Payment section displayed at the top of the page. Variation B: Testimonials displayed at the top of the page. Result: Variation B (testimonials first) led to increase in conversion rates.","absoluteBoundingBox":{"x":27727.0,"y":5982.5966796875,"width":1120.0,"height":472.0},"isolatedAbsoluteRenderBounds":{"x":27727.431640625,"y":5988.58251953125,"width":1107.91796875,"height":462.6240234375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,44.0]],"size":{"x":1120.0,"y":472.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.254901975393295,"g":0.275817006826401,"b":0.317647069692612,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2],"characters":"Concept Testing Findings Used: Users responded more positively to wording that emphasised the trial rather than the memorial creation.\nHypothesis: A more descriptive and action-driven CTA would encourage more sign-ups.\nVariation A: “Try it free”\nVariation B: “Create a memorial for free”\nResult: Variation A (Try it free) performed better in sign-ups.
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 Test 2: Homepage Layout Concept Testing Findings Used: Early testing suggested that trust-building elements, such as testimonials, could play a crucial role in influencing purchase decisions. Hypothesis: Placing the testimonials section at the top would increase trust and incentivise the purchase process and increase conversions. Variation A: Payment section displayed at the top of the page. Variation B: Testimonials displayed at the top of the page. Result: Variation B (testimonials first) led to increase in conversion rates.","absoluteBoundingBox":{"x":27685.0,"y":5908.0,"width":750.0,"height":499.0},"isolatedAbsoluteRenderBounds":{"x":27685.431640625,"y":5912.60791015625,"width":748.400390625,"height":490.001953125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,54.0]],"size":{"x":750.0,"y":499.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.254901975393295,"g":0.275817006826401,"b":0.317647069692612,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2],"characters":"Test 1: CTA Button Language\nConcept Testing Findings Used: Users responded more positively to wording that emphasised the trial rather than the memorial creation.\nHypothesis: A more descriptive and action-driven CTA would encourage more sign-ups.\nVariation A: “Try it free”\nVariation B: “Create a memorial for free”\nResult: Variation A (Try it free) performed better in sign-ups.
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 Clarity Language: Consistently using the term ‘online memorial’ in messaging significantly improved the perceived value proposition.
 Empathetic Language: An empathetic and compassionate tone positively influenced purchase decisions and memorial creation.
 Social Proof & Trust: Testimonials and brand partnerships enhanced credibility and comfort during a sensitive time.
 CTAs: The “Try it free” button effectively indicated that there was a cost associated with the service without using overtly transactional language.
 Pricing: Users appreciated the $219 AUD one-time fee but noted a preference for smaller, ongoing payments over subscriptions.
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\nSocial Proof & Trust: Testimonials and brand partnerships enhanced credibility and comfort during a sensitive time.
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 Test 2: Homepage Layout Concept Testing Findings Used: Early testing suggested that trust-building elements, such as testimonials, could play a crucial role in influencing purchase decisions. Hypothesis: Placing the testimonials section at the top would increase trust and incentivise the purchase process and increase conversions. Variation A: Payment section displayed at the top of the page. Variation B: Testimonials displayed at the top of the page. Result: Variation B (testimonials first) led to increase in conversion rates.","absoluteBoundingBox":{"x":25519.0,"y":6500.2705078125,"width":1120.0,"height":519.0},"isolatedAbsoluteRenderBounds":{"x":25519.0,"y":6500.2705078125,"width":1120.0,"height":519.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,44.0]],"size":{"x":1120.0,"y":519.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.254901975393295,"g":0.275817006826401,"b":0.317647069692612,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2],"characters":"Concept Testing Findings Used: Users responded more positively to wording that emphasised the trial rather than the memorial creation.\nHypothesis: A more descriptive and action-driven CTA would encourage more sign-ups.\nVariation A: “Try it free”\nVariation B: “Create a memorial for free”\nResult: Variation A (Try it free) performed better in sign-ups.
\nTest 2: Homepage Layout\nConcept Testing Findings Used: Early testing suggested that trust-building elements, such as testimonials, could play a crucial role in influencing purchase decisions.\nHypothesis: Placing the testimonials section at the top would increase trust and incentivise the purchase process and increase conversions.\nVariation A: Payment section displayed at the top of the page.\nVariation B: Testimonials displayed at the top of the page.\nResult: Variation B (testimonials first) led to increase in conversion rates.","lineIndentations":[1,1,1,1,1,0,1,1,1,1,1],"lineTypes":["UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[300,0,0,0,0,306,284,284,284,284,284],"lineTextDirections":null,"textAutoResize":"HEIGHT","listSpacing":12.0,"style":{"styleIdForText":"StyleId:bc4aaf95bf56c90913fc9e3d14583f331bcb8bb7/116:7735","fontFamily":"DM 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Testing Findings Used: Users responded more positively to wording that emphasised the trial rather than the memorial creation. Hypothesis: A more descriptive and action-driven CTA would encourage more sign-ups. Variation A: “Try it free” Variation B: “Create a memorial for free” Result: Variation A (Try it free) performed better in 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 CTAs: The “Try it free” button effectively indicated that there was a cost associated with the service without using overtly transactional language.
 Pricing: Users appreciated the $219 AUD one-time fee but noted a preference for smaller, ongoing payments over subscriptions.
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